Customer Service Coordinator (6 Month FTC)

Salary: £26,227.50 p/a dependent on experience

Hours: Monday to Friday, 8.30am to 5.00pm

Plus access to annual bonus

Job Role

This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, which is expanding its Customer Service Team due to organic growth.

In this role, you will act as the primary point of contact for our growing client base, ensuring a high standard of customer service and professional communication. You will be responsible for processing all Elective stats and managing all tasks related to work requests, including Teleradiology+. The role includes producing weekly and monthly client reports to highlight Elective performance and proactively monitoring service delivery to ensure key metrics are consistently achieved.

You will collaborate closely with other teams and departments, identifying trends or issues and resolving or escalati...