Customer Service Coordinator (Field Service / Engineering)

Service Coordinator (Engineering / Field Service)
📍 Aylesbury (Hybrid)
💷 £28,000 – £30,000
🕒 Full-time, Permanent

The Role
We are seeking an experienced Service Coordinator to join a busy after-sales service team within a leading engineering/lift solutions business.
You will be responsible for scheduling engineers, coordinating maintenance and breakdown work, and ensuring high levels of customer service and SLA compliance.
This is a fast-paced role acting as the key link between customers, engineers, and internal teams.

Key Responsibilities

• Schedule engineers for planned maintenance, inspections, and breakdowns
• Allocate work based on skills, location, and availability
• Manage emergency callouts in line with SLA requirements
• Optimise daily engineer routes and workloads
• Handle customer enquiries via phone and email
• Provide updates on appointments, delays, and s...