Customer Service Coordinator I

Job Description

I. Strategic Management
a. Present ideas and solutions to help improve performance, domain processes and company
policies.
II. People Management
a. Participate in Team and Company activities such as town halls, team huddles and updates.
b. Interact with teammates and share input in creative problem solving projects and action plans.
III. Technical/Functional Management
a. Respond and resolve customer queries through tickets and phone calls.
b. Research information and resolution for customer issues and inquiries.
c. Process quotes and orders of customers.
d. Coordinates with other departments of Dover Food Retail such as shipping, engineering,
technical support and etc. to resolve customers issues.
e. Communicate and recommend observable patterns, customer behaviors, pain points and
bottlenecks to Team Lead.
Qualifications and Educational Requirements:
Bachelors Degree is required for ...