Opportunity Description
Customer Service Coordinator - Yorkshire
Do you excel at juggling priorities, communicating clearly, and making customers feel valued? If yes, this role is perfect for you! Within this position it is essential in ensuring our customers receive an exceptional aftercare experience and that all enquiries are managed efficiently and professionally.
Key responsibilities:
Monitor and manage both your personal email inbox and the shared Customer Service department inbox
Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
Track customer issues and update all records to ensure accurate and timely reporting
Coordinate and schedule diaries for Customer Service Operatives
Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
Organise materials and resources ahead of scheduled works, ensuring availabi...
Do you excel at juggling priorities, communicating clearly, and making customers feel valued? If yes, this role is perfect for you! Within this position it is essential in ensuring our customers receive an exceptional aftercare experience and that all enquiries are managed efficiently and professionally.
Key responsibilities:
Monitor and manage both your personal email inbox and the shared Customer Service department inbox
Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
Track customer issues and update all records to ensure accurate and timely reporting
Coordinate and schedule diaries for Customer Service Operatives
Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
Organise materials and resources ahead of scheduled works, ensuring availabi...
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