Customer Service Data Analyst - UAE National

Location

Dubai, United Arab Emirates

Position Overview

Customer Service – part of the Solutions and Services BPA organization.

Responsibilities

• Coordinate the order treatment with appropriate internal customers: Solution Sales Account Managers, Project Manager, SDM, Finance departments.
• Take total ownership of customer orders from the Purchase Order receipt to delivery invoicing and cash collection.

Main Activities / Tasks

• Act as main interface for Solution Sales Account Managers (and customers for specific activities) finance and project management/SDM during order treatment process.
• Organise kick off meeting (Engagement Review) at purchase order reception for large or non‑recurrent projects with all solution actors: Project Manager, Solution Sales and Finance (Change Point or Oracle Engagement reviews).
• Check customer Purchase Orders (PO) and book them in Gemalto ER...