Customer service engineer

ROLE: Customer Service Engineer

REPORTING TO: Customer Service Manager

Location: Johannesburg, South Africa

From tabletop to floor standing, our analytical systems and solutions help the world’s top researchers do ground‑breaking work on the small things that make big things possible. We’re looking for enquiring minds, imaginative thinkers, and proud geeks who are irresistibly drawn to hard problems and always thinking ‘what if…’.

Job Overview

In this role you will be responsible for the installation, maintenance and repair of our systems, jointly with the Customer Success team, reporting directly to the Customer Service Manager.

Responsibilities Execute established Malvern Panalytical Support Group procedures. Ensure overall customer satisfaction. Timely execute assigned service orders. Serve as an ambassador of customer support excellence on site and support with problem diagnosis and system repairs. Provide necessary training to customers...