Customer Service Executive (After Sales - Automotive) [EL]

5 days + Alternative half Sat

• Service Quality Management:
  Monitor and track NPS and CSI scores to evaluate performance against quality benchmarks and ensure service consistency.
• Customer Experience Enhancement:
  Analyse feedback from surveys, complaints, and escalations to identify improvement areas. Develop and implement effective action plans with aftersales teams to strengthen service delivery.
• Reporting & Insights:
  Prepare detailed reports and analysis on customer satisfaction trends, using insights to recommend strategic improvements and establish service excellence benchmarks.
• Customer Delight Initiatives:
  Plan and execute customer engagement and appreciation programmes, including seasonal campaigns, to boost overall satisfaction and brand loyalty.
• Process & Compliance:
  Ensure adherence to service quality standards, recommend process...