Customer Service Executive - Airfreight

Job Summary As a Customer Service Executive with the Air Freight department, you will deliver proactive and comprehensive service solutions to internal and external customers, ensuring their logistics requirements are met efficiently. Your role is pivotal in driving the company's commitment to service excellence. Responsibilities Book cargo shipments with airlines to ensure timely and accurate freight arrangements Monitor shipment status continuously and communicate updates promptly to customers Respond to customer enquiries effectively to resolve issues and maintain satisfaction Coordinate shipping activities with customers and overseas agents to facilitate smooth operations Build and sustain strong relationships with carriers and co-loaders to support service delivery Serve as the primary resource for all Air Freight inquiries within Crane Singapore Collaborate with internal and external customers to arrange timely collection of shipments Plan and coordinate with vendors to organize ...