Customer Service Executive (Bilingual - English & Chinese)

1. Handle order processing in accounts:

- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.

- Provide responsive order management support including order entry, or expediting and shipment information to customers

Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one location, local factories)

2. Handle customer complaint:

- Resolve customer complaints professionally and tactfully.

- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales…related to invoices, payment issues

3. Coordinate with other department:

- Partner with Inside Sales to assist in achievi...