Customer Service Executive

Key Responsibilities

• Contact prospective customers using the provided database for customer acquisition
• Handle marketing inquiries and assist potential customers
• Follow up with prospective leads to convert them into customers
• Maintain accurate customer records and ensure timely follow-ups
• Provide prompt customer support via phone, WhatsApp, and other communication channels
• Proactively engage with customers for support, business development, and referral opportunities
• Maintain data records, prepare reports, and coordinate with the Team Leader
• Be flexible to work in either day shifts or night shifts based on business requirements

Qualifications

• 1 year of minimum work experience as a Customer Support Executive or telecaller
• Hands‑on experience with MS Excel
• Excellent oral and written communication skills
• Proactive and client service orientation
Full-time Management & Operations