Customer Service Executive – Housing Management Group (East Zone / West Zone)

Customer Service Executive – Housing Management Group (East Zone / West Zone)

• Manage customers who walk in or attend appointments at the Branch in a warm and proactive way, while ensuring good queue management.
• Handle enquiries on lease/tenancy administration, housing maintenance, mortgage and car park matters from customers at the Branch.
• Complete face to face transactions that require in-depth explanation and signature with customers over the counters at the Branch.
• Guide and educate customers to use and complete their transactions using self‑help machines (e‑Kiosk, Cash Payment Kiosk, AXS machine) located at the Branch.
• Guide and assist customers who walk in to Branches in submitting their feedback/enquiry via e‑feedback form.
• Conduct phone triage for e‑appointments made by customers and resolve their enquiries over phone and/or remind them on details and documents ...