Customer Service Executive | Imaging & Optical Products | Ara Damansara

Job Overview:

We are looking for a Customer Service Executive to handle first-level support for corporate and consumer products.

This role involves managing phone and email communications in Mandarin, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.

What Will You Do:

• Provide first-level support to customers via phone, email, and fax for corporate and consumer products.
• Handle inbound and outbound calls, including enquiries on products, sales, promotions, e-Shop purchases, deliveries, and warranty registration.
• Liaise with relevant Business Units to resolve service requests and escalate issues when needed.
• Filter and manage calls to determine the need for on-site engineers or transfer to appropriate departments (e.g., software, hardware, or sales).
• Dispatch engineers for hardware-related issues and ensure first contact resolution (FCR) wherever possible.
• ...