Customer Service Executive

About the role
As a Customer Service Executive at JUNANDUS (Eatnovation Sdn Bhd), you will be responsible for providing exceptional customer service and support to our valued clients. This full-time role is based in our Kuchai Lama, Kuala Lumpur Malaysia office, where you will be an integral part of our dynamic customer service team.
What you'll be doing
Responding to customer inquiries and requests via phone, email, or chat in a timely and professional manner
Resolving customer complaints promptly to ensure a positive customer experience
Collaborating with partners, marketplaces, and logistics team to ensure orders delivered on time
What we're looking for
At least 2 years of experience in a retail customer service, or call center role
Excellent problem-solving and critical thinking skills to effectively handle customer inquiries and providing exceptional customer service
Proficiency in spoken and written English. Ability to speak or write local lang...