Customer Service Executive (Malaysia) - February Intake

Customer Service Executive (Malaysia) - February Intake

MOVA

Full-time

Negotiable

Unknown

Role Overview

The Customer Care Executive is responsible for delivering high-quality customer support and ensuring a positive customer experience across all touchpoints. This role focuses on resolving issues efficiently, supporting product and service usage, and maintaining strong customer relationships through effective communication and systematic follow-ups.

Key Responsibilities

• Customer Support & Issue Resolution
• Handle customer enquiries via phone, WhatsApp, email, live chat, and in-person channels when required.
• Provide accurate information regarding products, services, promotions, and processes.
• Respond promptly and professionally to customer complaints, enquiries, and requests.
• Troubleshoot basic service or technical issues and elevate complex cases to relevant teams.
  Full-time Management & Operations