Customer Service Executive

Role


Duties & Responsibilities
- Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.

- Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedbacks.

- Respond to the feedbacks within the stipulated time frame given by the management.

- Maintaining positive, empathetic and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.

- Compiling the monthly customer careline report for management report audit.

- Keeping records of customer interactions, comments and feedbacks

Job Requirements
- Diploma in any field. Preferably diploma/degree in Retailing, customer relation, public relation etc.

- Fast and proactive response attitude ...