customer service executive | retail, ecommerce

about the company.

Our client is a growth company in the e-commerce industry. The company is looking for a customer service executive to join their team.

about the team.

• Report to Head of CS
• Fast-paced and good culture
• Dynamic work environment

about the job.

• Handling customer inquiries and complaints via phone, live chat, and email in a professional and efficient manner
• Providing excellent service by consulting with customers to find solutions and improve their satisfaction levels across various communication channels
• Offering proactive follow-up and quality services to customers
• Collaborating with internal and external stakeholders to ensure timely, efficient, and effective customer service
• Supporting special or ad hoc p...