Customer Service Executive (Retail Mall – Bandar Seri Coalfields)

Customer Service and Experience

• Supervise daily customer service counter operations to ensure smooth and efficient service.
• Handle escalated customer complaints, feedback, and enquiries in a professional and timely manner.
• Ensure service standards and SOPs are consistently followed by the team.

Team Supervision and Training

• Lead, train, and coach customer service staff to deliver quality service.
• Schedule duty rosters and ensure adequate staffing coverage.
• Monitor staff ...