Customer Service Executive

We are on the lookout for an experienced Customer Service Executive to join us

Job Responsibilities:

• Provide prompt frontline services and perform administrative tasks and reception duties.
• Attending to walk-in, phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our salespersons' need to achieve satisfaction
• Build sustainable relationships and trust with our salespersons through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; and follow up to ensure resolution
• Take the extra mile to engage our salespersons

Requirements:

• Minimum Diploma in any disciplines
• At least 2 years of relevant working experience in customer front desk fronting.
• Proficient in MS Office applications
• Strong interpersonal an...