Customer Service Executive

Brief Summary
Join our team as a Customer Service Executive/Senior Executive, where you'll play a vital role in enhancing the customer experience by overseeing order processing and ensuring efficient communication across various departments. Responsibilities
Manage customer purchase orders using ERP systems, ensuring accuracy in part numbers, pricing, and documentation. Act as the main point of contact for B2B communication, addressing inquiries from distributors and OEM customers. Monitor and coordinate delivery schedules, working closely with logistics partners and manufacturing plants. Handle customer complaints, return requests, and defective product claims, ensuring timely resolution and compliance with company policies. Oversee inventory management, including monitoring stock availability and supporting order allocation. Collaborate cross-functionally with Sales, Warehouse, Finance, and Production teams for seamless operations. Maintain accurate records of orders and custom...