Customer Service, Executive

Roles & Responsibilities Oversee end‑to‑end order management with heightened ownership, ensuring accurate, timely processing and on‑time delivery, including proactive backlog review and escalation management. Lead coordination with supply chain, logistics, sales, warehouse and external partners to resolve discrepancies, shipment delays and fulfilment bottlenecks Serve as the primary escalation point for complex customer issues, complaints, and service gaps drive resolution through cross‑functional collaboration and root-cause analysis Manage both internal and external customer expectations, ensuring professional, timely, and solutions‑focused communication and service recovery. Supervise processing of returns, cancellations, RMAs and stock discrepancies with higher complexity liaise closely with warehouse and vendors to ensure compliance and documentation accuracy Mentor and support junior customer service executives, providing guidance, coaching and on-the-job training to strengthen t...