Customer Service Executive

Job Responsibilities Handle customer enquiries via phone, email, live chat, TikTok, Shopee, Lazada and other e-commerce platforms. Provide prompt and professional customer support to ensure high customer satisfaction. Assist customers with orders, delivery tracking, product enquiries, returns and exchange matters. Respond to customer feedback, complaints and reviews in a timely manner. Coordinate with warehouse, logistics and sales teams to resolve customer issues effectively. Process and monitor online orders from TikTok Shop, Shopee and Lazada platforms. Maintain accurate customer records and update order status in the system. Support daily e-commerce operations and administrative duties when required. Job Requirements Minimum 2 years of solid experience in CustomerService or E-commerce Customer Support. Familiar with TikTok Shop, Shopee and Lazada seller platforms. Familiarity with order management systems and online marketplace operations. Mandarin speaking is required to liaise wi...