Customer Service - German Market – Madrid

Job Overview:

Are you passionate about financial services, digital banking, and investment products? Join the world's most successful BPO organization and a global leader in banking customer experience in vibrant Madrid, Spain! In this prestigious, customer-centric role, you will interact with high-level clients of one of Europe's leading digital banks, providing premium support, account management, and introducing innovative, high-return savings and investment products to the German market.

What You Will Do:

• Deliver exceptional customer service to banking clients via phone, email, WhatsApp, and live chat channels.
• Assist customers with core banking issues, including account openings, password locks, transfers, and general inquiries.
• Manage back-office administrative tasks, ensuring thorough follow-up and tracking of any platform anomalies.
• Educate clients on available banking and investment opti...