Customer Service Lead

Description We are looking for a Customer Service Lead to guide daily support operations for a growing machinery manufacturing organization. This contract opportunity with potential for a permanent role is ideal for a hands-on leader who can balance team oversight, customer issue resolution, and service performance in a high-volume environment. The person in this role will help strengthen service quality, coach representatives and external partners, and coordinate closely with internal teams to keep customer-facing processes running smoothly.

Responsibilities:
• Direct the day-to-day work of customer service representatives and third-party support partners, fostering accountability and strong service results.
• Oversee inbound service activity across multiple queues, adjusting priorities and resources to maintain timely response levels.
• Resolve complex customer concerns with professionalism, including issues that require escalation beyond the frontline team.
• Pr...