Customer Service Lead

Customer Service Team Lead (Salesforce Expert)

Our client is a healthcare company based in Kalamazoo, Michigan, providing specialized diagnostic and clinical services to a range of organizational clients.

This is a working team lead position — not a manager who delegates from a distance. You'll run the customer support department, lead a small team of CSRs, handle escalated client interactions, and serve as the company's go-to Salesforce expert and trainer. The Salesforce piece is front and center: the new hire needs to clean up data quality issues, train the team on consistent practices, and own both Salesforce and the company's LIMS (laboratory information management system) day-to-day.

Responsibilities

• Lead, coach, and set performance expectations for a small customer service team
• Serve as the primary internal Salesforce resource — build reports, manage and archive records, correct data quality issues, ...