Customer Service Lead

Customer Service Lead
Mexico - Interlomas
This role is responsible for delivering good service to the customers in the region through management order processing on time, follow and develop the global strategy of OTC process looking for new tools in the ERP that help to be efficient, understand the end-to-end process and give recommendations to avoid extra expenses or give new solutions to improve the Supply Chain Cost and help to reach the sales target.
Customer Service Lead is responsible too of managing the team of the region to give problem solving tools and merge with the other cross functional areas, under the different policies and regulatory process without forgetting the after sales service.
Consistent follow up with demand planning and sales team to match the short term and long-term forecast.
This role will also interact with key account, and operational areas with the customers to define better way of working of deliver and negotiate penalties and dis...