Customer Service Leader: Growth, Transformation & KPIs

VisilabGroup in Meyrin, Switzerland, is seeking a Customer Service Manager to lead and develop a high-performing team. This permanent contract role requires 5-8+ years in customer service, excellent communication skills, and a customer-first mindset.

You will oversee daily operations, manage KPIs, and drive performance improvements. Experience with tools like Zendesk or Salesforce is essential, along with strong professional proficiency in French and German.

The position offers benefits of working in an innovative retail environment.