Customer Service Level I

The Customer Service Representative is responsible for delivering exceptional support by effectively handling inbound calls from credit card merchants and sales representatives. This role focuses on resolving customer issues promptly and professionally to ensure a high level of satisfaction.


Job Functions

+ Handle inbound calls from merchants and sales representatives, resolving inquiries, complaints, and technical support requests through to resolution.

+ Deliver courteous, professional service to both internal and external customers, striving for high levels of satisfaction.

+ Deliver high-level technical assistance across multiple product lines, including credit card processing equipment and point-of-sale (POS) devices.

+ Assist customers with questions related to credit card processing, billing, banking deposits, monthly statements, and account information.

+ Ensure accurate documentation of customer interactions and resol...