Customer Service Manager (Automotive)

Responsibilities:

• Develop and implement strategies to elevate customer experience.
• Enhance the overall customer journey within the service department.
• Manage customer feedback and data to facilitate ongoing improvements using designated customer service tools.
• Resolve customer issues efficiently and effectively.
• Lead and coach customer-facing personnel to improve customer interactions.
• Collaborate across all functions and departments to ensure cohesive service delivery.
• Track and meet key performance indicators related to customer experience, satisfaction, and retention, and implement action plans as necessary.
• Maintain strong collaboration with manufacturers to uphold brand standards and act as a customer experience champion.
• Undertake additional tasks as assigned by management.

Requirements:

• Minimum degree qualifications.
• 5–8 years of e...