Customer service manager

R 20,000.00 - 26,500.00 (South African Rand)

Job Opportunity: Customer Service Manager
Company: Opencast Consulting
Location: Capetown, South Africa
Employment Type: Full-Time

Opencast Consulting, a leader in delivering tailored business solutions, is seeking a dynamic and experienced Customer Service Manager to join our team. If you're passionate about creating exceptional customer experiences and driving operational excellence, this is your chance to make an impact! Key Responsibilities Lead and inspire the customer service team to achieve excellence. Develop and implement customer service strategies and initiatives. Monitor customer satisfaction metrics and ensure continuous improvement. Handle escalated customer concerns and provide effective resolutions. Collaborate with other departments to align customer service objectives with business goals. Train and mentor team members, fostering a culture of growth and accountability. Qualifications and Skills...