Customer Service Manager

Customer Service Manager

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers’ feedback and react accordingly
• Ensure market‑leading availability across the store
• Work with other managers in store to lead a supportive and performance‑driven department
• Efficiently manage all people routines, taking accountability for department scheduling, absence, performance and talent conversations
• Deliver training to ensure the team has the capability and confidence to deliver their role
• Enable colleagues to work confidently across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across department(s)
• Take a l...