Customer Service Manager

Location: Birkhill (with flexibility to support other sites as required)

Department: Customer Services

Reports to: Group Customer Services Manager

Responsible for: Customer Services Assistants

Monday to Friday 8-5pm (full time – office based)

Right to Work in the UK essential

At Harbro Group, our customers are at the heart of everything we do. We are looking for a Customer Services Manager to lead, develop, and inspire our Customer Services team, ensuring we deliver excellent service across all business areas. This is a hands‑on management role where you will oversee daily operations, drive process improvements, and play a key part in shaping the customer journey.

Key Responsibilities

• Lead, coach, and develop the Customer Services team to achieve KPIs and deliver an excellent customer experience.
• Assign and manage workloads to meet departmental targets...