Customer Service Manager

About Our Client

The hiring company is a small but very successful and scaling technology company, known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees.

Job Description

Service Operations* Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls.* Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels.* Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding service.* Monitor team workload, prioritise tickets effectively, and main...