Customer Service Manager - Middle East (all genders)

Dubai Frequentis Middle East Ltd. From now on Full time

Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our know-how and proven experience.

A young, dynamic and successful team awaits you in Dubai with a great corporate culture.

• Managing service contracts and change request projects with customers in Air Traffic Management - Civil Aviation in the Middle East region
• Ensuring rapid incident and problem handling in a safety critical customer based IT/telecom infrastructure in cooperation with our system engineers and other stakeholders
• Identifying optimization potential and new business opportunities in terms of life cycle management with existing customers (change requests) in close c...