Opportunity Description
Description
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team.
Key Responsibilities
+ Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture
+ Oversee daily customer service operations, including order processing, inquiries, and issue resolution
+ Manage and resolve customer concerns via phone and email, including escalated issues
+ Process and oversee RMAs, mis-shipments, and customer contract administration
+ Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed
+ Collaborate cross-functionally with sales...
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team.
Key Responsibilities
+ Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture
+ Oversee daily customer service operations, including order processing, inquiries, and issue resolution
+ Manage and resolve customer concerns via phone and email, including escalated issues
+ Process and oversee RMAs, mis-shipments, and customer contract administration
+ Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed
+ Collaborate cross-functionally with sales...
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