Customer Service Manager

Description We are looking for an experienced Customer Service Manager to oversee a high-performing support team in Santa Clarita, California. This Long-term Contract position is fully onsite and focuses on maintaining excellent service standards, guiding staff development, and ensuring efficient day-to-day customer service operations. The ideal candidate brings strong leadership skills, a customer-first mindset, and the ability to turn service insights into measurable operational improvements.

Responsibilities:
• Lead daily activities for the customer service team, ensuring consistent coverage, productivity, and service excellence.
• Recruit, onboard, and train new team members on service expectations, workflows, and company guidelines.
• Provide regular coaching, mentorship, and performance feedback to help employees strengthen their skills and meet goals.
• Address complex customer concerns and escalated issues with professionalism, sound judgment, and timely re...