Customer Service of Collection Officer

We are seeking a Debt Collection Officer to manage overdue customer accounts and maximize debt recovery while maintaining positive customer relationships. The successful candidate will contact customers regarding outstanding balances, negotiate repayment arrangements, maintain accurate collection records, and ensure compliance with all banking and regulatory requirements. The role requires strong communication skills, attention to detail, and the ability to work in a target-driven environment.

Key Responsibilities

1. Managing Delinquent Accounts

• Monitor customer accounts with overdue payments.
• Review loan, credit card, mortgage, or financing accounts in arrears.
• Prioritize accounts based on risk and outstanding balances.

2. Customer Contact and Negotiation

• Contact customers through phone calls, emails, letters, or messaging platforms.
• Discuss reasons for non-payment.
• Negotiat...