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Customer Service Officer, Customer Engagement

FWD Life Insurance Corporation

Đống Đa, Hà Nội, Vietnam Full time June 27, 2026
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Opportunity Description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

For more information about FWD Hong Kong, please visit .

The Job:

  • Handle customer and advisor’s enquiries regarding life insurance and group medical from all channels (ie hotline, email, facsimile, Livechat. etc)
  • Conduct inbound/outbound call to provide service to customers / agent
  • Resolve customer probl...
    • Full time Information and Record Clerks

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    Opportunity Details

    Location Đống Đa, Hà Nội
    Country Vietnam
    Type Full time
    Category Information and Record Clerks
    Posted June 27, 2026
    Deadline August 06, 2026

    About FWD Life Insurance Corporation

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    FWD Life Insurance Corporation

    Đống Đa, Vietnam

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