Customer Service Officer

Role : Customer Service Officer
Location : Dubai

Provide high level customer service & end-to-end support to the Coverage Team across Community Banking on all customer service matters account opening & maintenance and ODD.

• Oversee all services related to Community Banking clients to optimize customer experience across all services.
• Account opening & closing for entities (with all related approvals from legal & compliance)
• Assure RIM alignments with all required parameters needed such as KYC update I POP-UP messages / Remediation tasks / client profile update I Sign Cap-signature updates I Valid IDs uploads I Establishment contracts updated I Indemnities assigned and uploaded I other client profile updates.
• Provide full support to RMs on all operational & middle office tasks.
• Handle customers routine enquiries within same ...