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Customer Service Officer (Membership Services & Operations)

ExecSearch

Johor Bahru, Johor Darul Ta'zim, Malaysia Full-time June 17, 2026
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Opportunity Description

job description

We are looking for a friendly, presentable and customer-oriented Customer Service Officer to join our client in beauty industry in Johor Bahru. If you enjoy interacting with customers, managing front counter operations and creating a positive service experience, this role could be a great fit.

Role Description:

  • Attend to customer and member enquiries professionally
  • Handle membership registration, renewals and account requests
  • Process purchases, collections, returns and exchanges
  • Manage cashiering and payment transactions (cash / card / e-wallet)
  • Ensure accurate transaction records and daily reconciliation
  • Prepare products for collection and support stock monitoring
  • Maintain customer records, data entry and operational documents
  • Handle customer feedback and coordinate issue resolution
  • Support events, promotions, roadshows and operational activities
  • Ensure compliance with SOPs a...
  • Full-time Information and Record Clerks

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