Customer Service Officer - Mombasa Branch (Fixed Term)

Description

•Enforce underwriting controls including on-boarding, certificates, booking of business, documentation.
• Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
• Ensure profitability of the branch through quality control and on-boarding.
• Quality documentation timely turn around - TAT and.
• Excellent customer service and retention support.

KEY RESPONSIBILITIES

Enforce underwriting controls.

Ensure clean and accurate data capture.

Timely preparation of quotations and follow up.

Debiting of premiums and processing of policy documents within set timelines.

Processing and checking of underwriting Documents.

Issuing & signing of Motor Certificates and Yellow cards.

Ensure that work is done within the set standards of service and TAT.

Give quality customer service to all clients.

Safe keeping of security documents...