Opportunity Description
What you'll be doing:
Handling inbound customer calls and providing clear, accurate advice and assistance across all Council services and operations.
Taking a proactive and analytical approach to resolving customer enquiries through effective questioning, negotiation, and conflict management.
Using Council’s knowledge systems to provide consistent information and achieve timely resolutions.
Navigating multiple systems while accurately recording customer details and service requests in line with Council standards and policies.
Working within a structured and supportive Customer Service Centre environment.
Building strong knowledge of Council services, processes, and customer service expectations.
Championing the customer experience and contributing ideas for continuous improvement to enhance service delivery and team performance.
Building and maintaining effective working relatio...
Full-time
Information and Record Clerks