Customer Service Officer

As a CustomerService Officer, you will support the daily operations of Sealand Villa, ensuring a smooth and pleasant experience for members and guests. This role combines front-line customer service, reservations handling, cashiering, and operational coordination to maintain high service standards within the accommodation facilities.

• Manage daily villa reservations, including bookings, amendments, and cancellations
• Handle online, telephone, and walk-in enquiries related to villa accommodation and reservations
• Ensure smooth check-in and check-out processes for guests and members
• Issue quotations for corporate accommodation bookings
• Monitor vehicle movement and registration within the villa premises

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