Customer Service Officer

Branch Service Staff are responsible for performing daily branch operational activities such as over the counter (OTC) transactions, account onboarding/servicing, providing proper and timely solutions to clients and client referrals to business units for new services, and maintaining excellent customer relations in the branch. Staff are expected to operate with the highest level of integrity as the nature of work involves dealing with high‑risk instruments such as cash and controlled stocks. They will work alongside the Service Manager (SM) to manage risk in the branch (transactional risks, onboarding risks, and operational risks) in compliance with banking and regulatory guidelines. Service Staff also support business growth by identifying and referring clients to relevant units for potential business opportunities, in line with branch targets set out by the Branch Manager (BM) & SM.

• Perform frontline duties during ...