Customer Service Officer

Reporting to the VP, Marcom / AM, Marcom, the key role of the Customer Service Officer is to:
Handle systems relating to shopper management and assist in mall inspection
Assist CMO in tenant relation matters (E.g. Facilitate tenant's request and issuance of mall communication materials)
Provide assistance and general information to shoppers at the Concierge Desk
Handle the administrative and clerical work relating to the events and promotions at the mall
Handle mall redemption programs such as vouchers, premiums, and parking
Assist in customer reward programs including educating tenants on the voucher program
Assist in collating tenants' gift voucher reimbursement.
Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, photographing, etc.
Handling and administering Lost & Found items
Answering incoming phone lines and email enquires
Assist with assigned administrative duties from Marcom Manager...