Customer Service Officer

Job Summary:
In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities.
Key Responsibilities:
Customer Service & Relationship Management:
. Develop strong product knowledge to make appropriate recommendations to our customers.
. Build and maintain strong relationships with students, parents, and other stakeholders.
. Deliver a professional and high-quality service experience in customer-facing roles.
. Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction.
. Responding to enquiries by phone, email, and meeting walk‑in visitors with professionalism and care.
. Arrange and coordinate trial lessons for prospective students in a professional and timely manner.
Administrative & Operational Support:
. Enrol new students and mai...