Customer Service Officer

Advert

Customer Services Officer, Isle of Lewis
37 hours per week, Permanent position
£28,652 to £29,732 per annum (inclusive of £2,859 Distant Islands Allowance per annum)

You will be the first point of contact for front-line contacts with customers ranging across a number of Comhairle services.  You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers, and will liaise with other departments and community planning partners, where appropriate, in order to fully resolve customer enquiries.

It is expected that you will also train as a Registrar in addition to covering all aspects of Customer Service work.

You must demonstrate knowledge and understanding of effective customer care and understanding of essential elements of office procedures.  You must have excellent communication skills and be able to undertake a variety of different tasks.