Customer Service Omnichannel Agent - Hybrid

We are seeking a Multichannel Customer Service Agent to work in an iGaming operation, serving users of online betting platforms, electronic casinos, and related services.

The professional will be responsible for clarifying doubts, solving problems, and guiding customers through telephone, chat, and email in both inbound and outbound modes, ensuring fast, clear, and secure service, being a key player in the customer experience, representing the company with empathy, efficiency, and responsibility in accordance with current rules and regulations.

Main responsibilities:

• Provide support to players via phone, chat, and email, as needed.
• Guide customers on registration, account verification, payment methods, deposits, withdrawals, bonuses, and terms of use.
• Record support requests and calls in internal CRM and helpdesk systems.
• Follow specific scripts and guidelines, prioritizing ethical, objective, and responsible com...