Customer Service & Order Management Lead

A leading consumer goods manufacturing company is seeking a Customer Service & Order Management Lead

What are we looking for?

We are looking for our next Customer Service & Order Management Lead to oversee the end-to-end order fulfillment process while serving as the voice of the customer within supply chain operations.

This role is responsible for ensuring flawless order execution, driving operational excellence, improving customer satisfaction, and leading continuous improvement initiatives across order management, logistics coordination, customer service, and process automation.

The ideal candidate combines strong analytical capabilities, customer-centric leadership, and operational expertise to identify opportunities, solve complex issues, and implement scalable solutions that support business growth and enhance the customer experience.

Key responsibilities