Customer Service

> Monitor airlines and shipping lines updates



> Assist on time request of rates from airline & shipping lines for regular destinations



> Attend to inquiries of clients and customers



> Monitor & report to department head all clients' complaints



> Attend to required report of TOP Management



> Visit clients to check on their required services and performance



> Monitor shipment irregularity report and to department head based on standard report form (Per case)



> Prepare supporting documents needed for claims



> Monitor destination holiday status



- submit report to department head for analysis & dissemination to clients



> Monitor port strike, port congestion, natural disaster occurrence at local, transit and destination point



- report to department head the latest status including impact on export shipments



- sugge...