Customer Service Program Manager (Hiring Immediately)

Job Description
Job Summary:
The Customer Service Program Manager plays a pivotal role in driving strategic initiatives, improving operational efficiency, and ensuring seamless coordination across departments. This individual will lead key projects within the Commercial Operations function-most notably, the implementation and optimization of the company's ERP system-while fostering collaboration among Sales, Finance, Marketing, Operations, IT, and other teams. The ideal candidate combines strong program/project management and analytical skills with a leadership mindset and a passion for cross-functional teamwork.
Duties & Responsibilities:

• Project Leadership & Execution
  • Lead and manage end-to-end ERP implementation and process improvement projects within the Customer Service function, serving as the primary liaison between business users and technical teams.
  • Develop project p...